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📥 Unified Inbox & CRM
One inbox for everything — email, SMS, phone, chat, and social in a single conversation timeline.
Stop toggling between five tabs. Ventry Unified Inbox brings every communication channel into one screen: email, SMS, phone calls, website chat, Google Business Messages, Instagram DMs, and Facebook Messenger. Every message is logged on the contact's timeline with their pipeline stage, deal value, tags, and notes — so your team always has full context before they respond.
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Eliminated
Context Switching
Capabilities
Key Features & Automation Rules
✓ All-Channel Unified Inbox
Email, SMS, phone, web chat, Google Business Messages, Instagram, and Facebook in one conversation view.
✓ Full Contact Timeline
Every interaction — calls, texts, emails, form submissions, bookings — on one chronological timeline per contact.
✓ Pipeline & Deal Context
See the contact's current pipeline stage, deal value, tags, and next action without leaving the inbox.
✓ Team Assignment & Internal Notes
Assign conversations to team members, leave internal notes, and trigger workflows directly from the inbox.
Applications
Who Uses Unified Inbox & CRM?
⚡ Sales teams managing multi-channel lead conversations
⚡ Customer service desks consolidating email and chat
⚡ Recruiting teams tracking candidate communications
⚡ Multi-location businesses centralizing all location messages
Common Questions
Frequently Asked Questions
Which channels does the Unified Inbox support?
Email, SMS, phone calls, website chat, Google Business Messages, Instagram DMs, and Facebook Messenger — all in one view.
Can multiple team members use the inbox simultaneously?
Yes. Team members can be assigned specific conversations, leave internal notes, and collaborate without losing context.
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